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Chapter 2

Public Administration: Concepts and Practices

Lok Sewa Aayog (Public Service Commission) past exam questions

Past questions and answers

5 questions set from this chapter. Most repeated first.

  • 2080 · 2nd · 10 marks

Clarify the meaning of Public Private Partnership (PPP) and write its advantages and also mention the problems seen in the PPPs in Nepal.

Answer

Public Private Partnership (PPP)

Meaning: Public Private Partnership (PPP) is a long-term contractual arrangement between a government/public body and a private sector entity for the design, financing, construction, operation and/or maintenance of public infrastructure and services. In a PPP, the government retains ownership or oversight and public interest responsibility, while the private partner brings capital, technology, managerial efficiency and shares the risk and reward. The private party recovers its investment through user fees, availability payments or a mix of both (e.g., BOT, BOOT, DBFO, concession, management contract).

Advantages of PPP

  1. Mobilisation of private capital — reduces the burden on scarce government resources and helps fund large infrastructure projects.
  2. Value for money and cost efficiency — private sector competitive bidding and commercial discipline lower construction and operating costs.
  3. Risk sharing — risks (construction, demand, financial, operational) are allocated to the party best able to manage them.
  4. Faster delivery and better quality — private management practices reduce delays and improve service standards.
  5. Access to modern technology and innovation — transfer of technical know-how and modern management systems.
  6. Improved maintenance and asset life — the private operator has a long-term interest in keeping assets functional.
  7. Revenue generation and reduced subsidy burden — user-pay models ease pressure on the national treasury.
  8. Capacity building — develops local private sector capability and creates employment.

Problems seen in PPPs in Nepal

  1. Weak legal and institutional framework — absence of a comprehensive PPP Act; policies and guidelines have changed frequently, creating uncertainty.
  2. Lack of clear policy and implementing agency — PPP cell/institutional arrangements remain weak and understaffed.
  3. Political instability and policy inconsistency — changes in government disrupt projects and deter investors.
  4. Poor project preparation and feasibility studies — unrealistic demand forecasts and weak financial modelling.
  5. Inadequate risk allocation and contract management capacity — government agencies lack expertise to negotiate and monitor concession agreements.
  6. Delays in land acquisition, approval and clearances — procedural bottlenecks raise costs.
  7. Weak dispute resolution and contract enforcement — prolonged legal battles discourage private partners.
  8. Limited participation of domestic private sector — financing constraints and lack of long-term credit.
  9. Corruption, lack of transparency and accountability in tendering and concession awards.
  10. Failure/underperformance of several projects — e.g., Melamchi Water Supply Project (delay and cost overrun), Kathmandu–Bhaktapur road and some hydropower and solid waste projects have faced difficulties.
  11. Difficulty in attracting foreign investment — due to country risk, small market size and repatriation concerns.
  12. Weak monitoring and evaluation — poor performance measurement and enforcement of service standards.

Conclusion: PPP is a useful tool for bridging Nepal's infrastructure gap, but it can deliver full benefits only with a strong legal framework, stable policy, capable institutions, transparent procurement and effective contract management.

Answer checked by Claude Haiku · Oct 21, 2026

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  • 2080 · 2nd · 10 marks

What is the difference between social security and social protection? Please mention the social security programs delivered by the Local Level in Nepal.

Answer

Social security and social protection

Social protection is the broader concept. It covers all public and private measures that protect people against poverty, vulnerability and shocks across the life cycle: social assistance, social insurance, labour market programmes and livelihood support. Social security is the narrower, legally guaranteed core: income security against contingencies such as old age, sickness, maternity, disability, unemployment, work injury and death, delivered through contributory schemes and state allowances. All social security is social protection, but not all social protection is social security.

BasisSocial securitySocial protection
ScopeNarrow, specific contingenciesBroad, includes poverty reduction and livelihood support
NatureLegal entitlement; contributory or state-fundedIncludes legal and non-legal, public and private measures
ExamplesSocial Security Fund pension, old age allowanceSocial security plus school meals, public works, food and disaster relief

Programmes delivered by the Local Level in Nepal

Under the Constitution (Schedule 8, and the right to social security in Art. 43) and the Local Government Operation Act, 2074, local levels register beneficiaries and distribute allowances financed through federal transfers:

  • Old age allowance (senior citizens) and allowance for highly senior and old-age persons.
  • Single women (widow) allowance.
  • Disability allowance (and disability identity cards).
  • Child protection grant for children of marginalised groups and the poorest families.
  • Allowance for endangered ethnic groups.
  • Registration of vital events (birth, death, marriage), which is required for allowances.
  • Enrollment of families in the Social Security Fund and health insurance programme.
  • Free basic health services, scholarships and school meals.
  • Employment programmes such as the Prime Minister Employment Programme, plus relief for the poor and disaster victims.
  • Operation of old age homes and rehabilitation of vulnerable groups.

Answer checked by Claude Sonnet · Oct 21, 2026

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  • 2080 · 3rd · 10 marks

Define leadership and discuss the stages of decision-making process in public management. [1+9]

Answer

Leadership is the ability to influence, guide and motivate a group of people towards the achievement of organisational goals. In public management, it means directing public organisations and civil servants to deliver public services efficiently, lawfully and in the public interest.

Stages of the decision-making process in public management

Decision-making is the rational selection of the best alternative from among available options to solve a problem or achieve an objective. In public management, decisions are made within legal, political and administrative limits. The stages are:

  1. Identifying and defining the problem — The actual gap between the desired and existing situation is recognised. In public management, problems may arise from citizens' demands, policy failures, audit reports or political direction. A clear definition prevents solving the wrong problem.

  2. Collecting and analysing information — Relevant facts, data, laws, past experiences and expert opinions are gathered. Tools such as surveys, field visits, consultation with stakeholders and review of records are used. Reliable information reduces uncertainty.

  3. Developing alternatives — Possible courses of action are generated. For example, in a drinking-water problem, alternatives may be a new project, repair of the old system, or public–private partnership. Creative and inclusive thinking gives better options.

  4. Evaluating alternatives — Each alternative is examined for legality, cost, feasibility, time, resources, equity and likely consequences. Cost–benefit analysis, cost-effectiveness analysis and social impact assessment are commonly used. Alternatives are compared against the organisational objectives.

  5. Selecting the best alternative — The most suitable option is chosen. In public management this choice is often made collectively — by the minister, secretary, committee or cabinet — and may involve bargaining and compromise, as in incremental and "mixed scanning" models.

  6. Implementing the decision — The chosen alternative is translated into action through plans, budgets, instructions, staff assignment and coordination. Without proper implementation, even a good decision fails. Clear communication and accountability are essential.

  7. Monitoring and evaluating the outcome — Progress is followed up through reports, inspection, audit and feedback from service users. Deviations are corrected in time.

  8. Review and feedback — The results are compared with expectations. If the problem is solved, the decision is continued or institutionalised; if not, the problem is redefined and the cycle begins again. This makes decision-making a continuous and dynamic process.

In short, public decision-making moves from problem identification through information, alternatives, evaluation, choice, implementation and follow-up to review. Because it must satisfy legal procedures, political masters and citizens at the same time, it is more complex than decision-making in private organisations.

Answer checked by Claude Haiku · Oct 21, 2026

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  • 2080 · 3rd · 10 marks

How do you assess the professionalism of the employees of the Nepalese Civil Service? Explain the hindering factors to make them professional. [4+6]

Answer

Assessment of professionalism in the Nepali Civil Service

Professionalism in the civil service means competence in the job, impartiality, accountability, adherence to the code of conduct, merit-based behaviour, and service delivery oriented to the citizen. Assessed on these standards, the professionalism of Nepali civil servants is partial and uneven:

  1. Competence and entry quality — Recruitment through the Public Service Commission is competitive and merit-based, so entrants are generally capable. But the examination tests mainly general knowledge and rote memory, not the applied, technical and managerial skills the job actually demands.
  2. Impartiality and political neutrality — Legally guaranteed under the Civil Service Act, 2049 and the Staff Adjustment Act, yet in practice frequent transfers, deputations and postings based on political affiliation undermine neutrality.
  3. Accountability and discipline — A hierarchy of supervision, the Commission for the Investigation of Abuse of Authority (CIAA) and departmental action exist, but enforcement is slow, selective and weak, so impunity persists.
  4. Service delivery and citizen orientation — Citizens still face delays, rent-seeking and "chakari" (flattery of superiors); one-stop service centres and e-governance have improved only pockets of the administration.
  5. Ethics and integrity — The Code of Conduct, 2051 prescribes honesty and courtesy, but petty corruption, conflict of interest and misuse of authority remain common at the service-delivery level.
  6. Capacity for reform — A large share of staff are in the non-gazetted ranks doing routine work; resistance to change, low motivation and weak reward for performance limit professional growth.

Hindering factors in making civil servants professional

  1. Political interference — Transfer, promotion and posting decisions are influenced by political leaders and parties rather than merit; frequent transfers destroy specialisation and institutional memory.
  2. Weak performance management — Promotion is largely seniority-based; the performance appraisal system is formalistic, with no real link between performance and reward or punishment.
  3. Inadequate training and capacity development — Training is supply-driven, theoretical and not matched to the competency needs of the post; opportunities are unequally distributed and often used as a favour.
  4. Job insecurity and low morale — Federal restructuring, adjustment uncertainty, contract and temporary appointments, and a wide gap between responsibility and remuneration reduce motivation.
  5. Weak accountability and enforcement — Delayed investigations, political protection of wrongdoers and lenient punishment fail to deter misconduct.
  6. Rigid legal and procedural framework — Outdated rules, excessive procedural compliance and centralised decision-making leave little room for discretion, innovation and risk-taking.
  7. Socio-cultural factors — The culture of "chakari", "afno manche" (favouritism), kinship and caste-based favouritism undermines meritocracy.
  8. Resource and infrastructure constraints — Inadequate budget, poor office facilities, weak information technology and low pay push officials towards rent-seeking.
  9. Weak federal coordination — Overlapping roles among federal, provincial and local levels create confusion, duplication and accountability gaps.
  10. Absence of a strong professional ethos — No effective professional association, weak ethics training and a society that tolerates corruption mean the civil service lacks an internalised culture of public service.

Conclusion — Professionalism in the Nepali Civil Service is more formal than substantive. It can be improved through merit-based promotion, a genuine performance management system, demand-driven training, depoliticisation of transfers, strict enforcement of the code of conduct and a strong culture of public service ethics.

Answer checked by Claude Haiku · Oct 21, 2026

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  • 2080 · 3rd · 10 marks

Highlights the emerging concept of public administration and explain the relevance of these concepts in making public administration more effective in Nepal. Explain with example. [5+5]

Answer

Emerging Concepts of Public Administration and Their Relevance in Nepal

1. Emerging Concepts of Public Administration (5 marks)

Public administration has moved far beyond the classical Weberian–Wilson model of hierarchy, rules and neutrality. The emerging concepts are:

(a) New Public Management (NPM): Treats citizens as customers, emphasises efficiency, performance measurement, competition, outsourcing and "steering rather than rowing" (Osborne and Gaebler).

(b) New Public Service (NPS): A reaction to NPM — administration should serve citizens (not customers), pursue the public interest, and value people over productivity (Denhardt and Denhardt).

(c) Good Governance: Legitimacy built on accountability, transparency, rule of law, participation, equity and effectiveness (UNDP; World Bank).

(d) E-Governance / Digital Governance: Use of ICT to deliver services online, reduce discretion and make government paperless and citizen-centric.

(e) New Public Governance / Network Governance: Delivery through networks of state, private sector and civil society; collaborative and co-productive rather than hierarchical.

(f) Public Choice and Managerialism: Application of market logic and rational-choice assumptions to public organisations.

(g) Social Accountability and Citizen Charter: Tools such as citizen charters, public hearings (सुनुवाई), social audit and RTI to make administration answerable to the people.

(h) Decentralisation and Subsidiarity: Decisions taken at the level closest to the citizen — federalism, local government autonomy.

(i) Innovation and Digital Disruption: Agile government, open data, artificial intelligence and "GovTech" for evidence-based policy.

(j) Sustainable Development Governance: Mainstreaming SDGs, climate finance and green administration into planning and budgeting.

2. Relevance of These Concepts in Making Public Administration Effective in Nepal (5 marks)

(a) NPM — performance and result orientation. Nepal's traditional administration is input- and process-bound. Introducing performance agreements, KPIs and the "Performance Contract" of ministries, plus the Citizen Charter in every office, shifts focus to outputs. Example: the Department of Passports' online appointment system reduced queues and middlemen (dalals).

(b) NPS — citizen-centric service. The Constitution of Nepal (2015) guarantees the right to information (Art. 27) and the right to communication (Art. 19), and directs the State towards good governance and public service delivery in its directive principles (Art. 51). Treating citizens as owners, not beneficiaries, makes administration responsive. Example: the Hello Sarkar complaint system and the National Information Commission's RTI enforcement.

(c) Good Governance — accountability and anti-corruption. The CIAA, National Vigilance Centre and the Good Governance (Management and Operation) Act, 2064 (2007) institutionalise transparency. Example: e-procurement through PPMO's e-GP portal reduces collusion in public tenders.

(d) E-Governance — speed, equity and less discretion. Online land revenue payment, IRD's taxpayer portal, and the Nagarik App reduce travel costs and rent-seeking. Example: the Nagarik App provides 100+ government services on a single platform, benefiting remote districts like Humla and Karnali.

(e) Network governance — partnership delivery. Federal Nepal needs coordination among three tiers and with NGOs/private sector. Example: the Prime Minister's Employment Programme and the Social Security Fund involve local governments and private banks.

(f) Social accountability — voice of the excluded. Public hearings in local bodies, social audits of user committees and citizen charters empower women, Dalits and Janajatis. Example: the Local Governance and Community Development Programme (LGCDP) institutionalised public hearings in all 753 local units.

(g) Decentralisation — subsidiarity in practice. The 2015 Constitution devolves 22+ functions to local governments; this makes administration responsive to local needs. Example: local governments now run health posts, schools and local roads directly.

(h) SDG governance — long-term effectiveness. Nepal's SDG localisation through the SDG Implementation and Monitoring Committee and provincial SDG units aligns plans with global goals.

(i) Innovation — agile response. During COVID-19, digital health passes, online classes and e-payments showed the value of agile, tech-enabled administration.

Conclusion

The emerging concepts — NPM, NPS, good governance, e-governance, network governance and social accountability — are not merely academic fashions; they are practical tools to make Nepal's public administration transparent, accountable, participatory, efficient and citizen-centric. Their selective and context-sensitive application, supported by political will, capacity building and digital infrastructure, is essential for delivering the constitutional promise of "good governance" and achieving the SDGs in federal Nepal.

Answer checked by Claude Sonnet · Oct 21, 2026

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Questions from Koshi Province Lok Sewa Officer 6th (Officer (6th Level) · 2nd · 2080) and Koshi Province Lok Sewa Officer 6th (Officer (6th Level) · 3rd · 2080). Answers are written for this site; check them against your class notes.