Chapter 1
Reading Comprehension and Summary Writing
TU BBM past exam questions
Past questions and answers
25 questions set from this chapter. Most repeated first.
- 2022 · ENG. 202: English - II · 2 marks
Define the term 'globalization.'
Answer
Globalization is the process by which economies, societies and cultures around the world become increasingly interconnected and interdependent through the free movement of goods, services, capital, technology, information and people across national borders.
In simple terms, it means the integration of the domestic economy with the world economy, so that production, trade, investment and consumption are organized on a global rather than a purely national scale.
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- 2022 · ENG. 202: English - II · 2 marks
Write a sentence on international media and give some examples of such medias.
Answer
International media refers to media organisations that gather and distribute news and information across national boundaries to a worldwide audience, rather than serving only one country.
Examples: BBC (UK), CNN (USA), Al Jazeera (Qatar), Reuters (UK), Associated Press (AP) (USA), Deutsche Welle (Germany), NHK World (Japan), and The New York Times (USA).
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- 2022 · ENG. 202: English - II · 2 marks
What is a nominalization? Give an example of nominalization.
Answer
Nominalization is the grammatical process of turning a word from another word class — usually a verb or an adjective — into a noun. It is typically done by adding a suffix such as -tion, -ment, -ness, -ity, or -ance.
Example: The verb decide becomes the noun decision (as in "The committee's decision was final"). Similarly, the adjective happy becomes the noun happiness.
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- 2022 · ENG. 202: English - II · 2 marks
Why is a development of ideas in a body paragraph important in composing academic essay?
Answer
Development of ideas in a body paragraph is important in composing an academic essay for the following reasons:
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Supports the thesis statement: Each body paragraph develops one sub-idea that proves or explains the thesis. Without development, the thesis remains an unsupported claim.
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Provides evidence and explanation: Development means adding facts, examples, reasons, statistics, or illustrations. This evidence convinces the reader rather than merely asserting.
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Ensures clarity and coherence: A well-developed paragraph moves logically from the topic sentence to supporting details and then to a concluding or linking sentence, so the reader can follow the argument easily.
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Maintains unity and completeness: It keeps the paragraph focused on a single controlling idea while giving it enough depth, avoiding both underdevelopment and irrelevant padding.
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Improves academic credibility: In academic writing, ideas must be reasoned and substantiated. Developed paragraphs show critical thinking and give the essay an analytical rather than a descriptive tone.
In short, development of ideas turns a paragraph from a bare statement into a persuasive, well-supported unit of thought, which is the basic requirement of a good academic essay.
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- 2022 · ENG. 202: English - II · 2 marks
Write the definitions for the following words: 1. an architect 2). efficiency
Answer
1. Architect: An architect is a person who designs buildings and other structures, prepares their drawings and plans, and supervises their construction.
2. Efficiency: Efficiency is the ability to do a task or produce something using the least possible time, effort, money, or resources, without wasting them.
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- 2022 · ENG. 202: English - II · 2 marks
How has adjusting to life in America been painful and full of bitter experiences to the teacher? (Hearts of Sorrow, James M. Freeman)
Answer
The teacher, a Nepali immigrant, finds adjustment to life in America painful and full of bitter experiences because of the deep gap between his expectations and reality. He suffers culture shock and a loss of status: in Nepal he was a respected teacher, but in America he is treated as an unskilled foreigner doing menial jobs. He struggles with the English language and American ways, feels humiliated by dependence on others, and is haunted by loneliness and homesickness. Added to this is the constant worry about his family back home and the fear of failure, so his American dream turns into a source of sorrow rather than fulfilment.
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- 2022 · ENG. 202: English - II · 2 marks
What is the Buddha's last advice to the monks? (The Enlightened Mind, The Buddha)
Answer
The Buddha's last advice to the monks was:
"All conditioned things are subject to decay. Strive with diligence for your own liberation."
In Pali: "Vayadhammā saṅkhārā, appamādena sampādetha."
He urged his followers not to rely on him after his death, but to work diligently for their own enlightenment, remembering that everything composed is impermanent and must pass away.
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- 2022 · ENG. 202: English - II · 2 marks
Why do you think is the English nurse happy but Amina sad? (Amina, Shirley Saad)
Answer
In Shirley Saad's story "Amina", the English nurse and Amina are happy or sad because their lives, freedom and cultural worlds are so different.
The English nurse is happy because she is free and secure. She comes from a society where a woman can work, decide for herself and live without fear of family or community pressure. Her job gives her independence and respect, and she sees Amina's situation from the outside, as a stranger who can leave and go back to her own comfortable life.
Amina is sad because she has no such freedom. She lives within strict family and social expectations, where a woman's choices are controlled by others, and she is helpless to change her fate. Her sadness is deepened by the gap between her and the nurse, who cannot truly understand her feelings or her culture.
The contrast shows how a woman's happiness depends on her freedom, her social position and the culture around her, and how cultural difference can separate two people who are physically close.
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- 2022 · ENG. 202: English - II · 2 marks
What are the images of bewitching power of Krishna's flute? (The Song, Bal Krishna Sama)
Answer
The bewitching power of Krishna's flute is seen in its effect on all living beings: it draws the gopis (cowherd girls) away from their homes and duties, makes cows and calves forget to graze, stills the birds and beasts, and even calms the river Yamuna and the trees, which bend toward the sound. The music thus enchants all of nature and human hearts alike.
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- 2022 · ENG. 202: English - II · 2 marks
What are the different names given to Usha-the Daughter of Heaven? (The Light Has Come "Jyotir agat" from The Rigveda)
Answer
In the Rigvedic hymn "The Light Has Come" (Jyotir Agat), Usha, the dawn goddess, is called by several names and epithets:
- Usha (Uṣas), the Dawn itself.
- Daughter of Heaven (Divo duhitā), the daughter of Dyaus, the sky.
- Sister of the Ashvins, the twin gods of morning light.
- Bride or beloved of the Sun, since she appears just before Surya rises.
- The Shining or Radiant One, praised for her golden, bright appearance.
- Bringer of light and awakener, the one who rouses all living beings and drives away darkness.
Thus Usha is addressed both by her own name and by poetic titles that show her as the heavenly, shining, life-awakening goddess of dawn.
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- 2022 · ENG. 202: English - II · 5 marks
Describe Edward Albee's The Sandbox as a satire against modern American family.
Answer
Edward Albee's The Sandbox as a Satire Against the Modern American Family
Edward Albee's one-act play The Sandbox (1959) is a biting satire on the modern American family, exposing its emotional coldness, hypocrisy, and neglect of the elderly. Through absurdist techniques and exaggerated characters, Albee shows how family relationships in modern America have been reduced to performance and convenience rather than love and duty.
1. Neglect and abandonment of the elderly. The central target of the satire is the treatment of Grandma. She is literally placed in a sandbox—a child's play area—and left there to die. Her daughter Mommy and son-in-law Daddy show no grief or affection; they are more concerned with their own comfort. This exposes how modern families discard their old members instead of caring for them.
2. Emotional hollowness of the younger generation. Mommy and Daddy are depicted as shallow, materialistic, and self-absorbed. Mommy speaks in flat, repetitive, clichéd language ("Well, that's the way it is"), and Daddy is passive and obedient. Their dialogue lacks genuine feeling, showing that the modern family has lost real emotional bonds and communicates only in empty formulas.
3. Performance over sincerity. The family's behaviour is theatrical rather than real. Mommy treats Grandma's death as a social occasion to be staged properly. The Young Man—the "Angel of Death"—is described as an actor, and Mommy says she "hired" him. This suggests that modern families perform grief for appearance's sake while feeling nothing inside.
- Absurdity exposing truth. Albee uses absurdist elements—the sandbox, the symbolic Young Man, the unnatural calm—to strip away sentimental illusions about family life. By making the situation ridiculous, he forces the audience to see the cruelty beneath respectable middle-class appearances.
5. Indictment of American values. The play reflects the broader American obsession with youth, success, and self-interest. Grandma, once useful, is now a burden to be removed. The family's indifference mirrors a society that values productivity over human dignity.
Conclusion. The Sandbox is thus a sharp satire on the modern American family. Through Mommy and Daddy's coldness, the symbolic sandbox, and the hired "Angel of Death," Albee exposes a family that has replaced love with performance, duty with convenience, and care for the old with convenient abandonment.
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- 2022 · ENG. 202: English - II · 5 marks
What is the dream of African Americans in American society? Discuss. (Dream Variations, Langston Hughes)
Answer
In "Dream Variations", Langston Hughes expresses the African American dream of living freely, joyfully and with dignity, without racial discrimination, in American society.
The dream in the poem:
- Freedom to live joyfully: In the first stanza the speaker dreams "to fling my arms wide / In some place of the sun", to "whirl and to dance / Till the white day is done". It is a simple human wish to move, play and enjoy life openly, without fear or restriction.
- Rest and peace at night: In the second stanza the speaker wants to "rest at cool evening / Beneath a tall tree / While night comes on gently, / Dark like me". Night is gentle and comforting, not something to fear.
- Racial pride and equality: By describing the night as "Dark like me", Hughes turns blackness into a source of pride and beauty. The dream is to be accepted as one is, with Black colour and culture valued equally.
- Quiet protest: The contrast between the "white day" and the gentle dark night hints at a society dominated by white people, in which Black Americans were denied ordinary freedoms by segregation and racism. The poem states a dream, which shows that it had not yet come true.
Conclusion: The dream of African Americans, as Hughes presents it, is full social equality: the right to work, dance, rest and be respected without racial prejudice. It is both a personal longing for peace and a collective call for justice.
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- 2022 · ENG. 202: English - II · 5 marks
"Irrespective of nation and creed, both sides that wage war are the murderers." How does Saadat Hasan Manto bring down the idea of so-called heroism of war in The Dog of Titwal?
Answer
Manto dismantles the idea of heroism in war through irony, absurdity, and the humanizing of the "enemy" in The Dog of Titwal.
1. War reduced to a trivial, nameless hill. The story is set on the Titwal hill, a small, insignificant piece of land between India and Pakistan. The soldiers on both sides do not even know why they are fighting or what the hill is worth. Manto deliberately strips the war of any grand cause — no nation, no creed, no ideology is defended. The hill is just "a piece of land" that both sides want only because the other wants it. This mocks the notion that war is fought for noble purposes.
2. The enemy is shown as a human being. The Indian and Pakistani soldiers share the same language, the same habits, the same fears. They shout across the hill, exchange news, and even ask about each other's families. When the Pakistani soldier's dog, Tomy, crosses over to the Indian side, the Indian soldiers feed it and grow fond of it. The "enemy" is thus revealed to be a mirror image of oneself — not a monster, not a hero, just a man.
3. Heroism is replaced by absurdity and death. The only "heroic" act in the story is the killing of the dog, Tomy, who wanders into no-man's-land. The soldiers, who cannot bring themselves to shoot each other, shoot the innocent dog. The dog's death is the only casualty Manto gives us in detail, and it is meaningless. This inverts the conventional war narrative: the "brave" act is actually a senseless murder of a harmless creature.
4. The ending exposes the lie of glory. The story ends with the dog dead and the soldiers returning to their posts. Nothing is gained. The hill remains the same. No one is a hero; both sides are killers. Manto's final message is that war does not produce heroes — it produces murderers. The soldier who kills is not brave; he is a murderer, whether he wears the uniform of India or Pakistan.
Conclusion. Manto destroys the myth of heroism by showing that war is absurd, that the enemy is human, and that the only real act of violence in the story is the pointless killing of a dog. Irrespective of nation and creed, both sides that wage war are the murderers — this is the central truth Manto drives home.
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- 2022 · ENG. 202: English - II · 5 marks
Match the following words with their definitions:
a. Authenticity 1. existing in technological environment
b. Virtual 2. a system of treatment using natural substances
c. Homeopathy 3. take away someone's freedom or limit it
d. controversial 4. when something is real, true or genuine
e. Infringe 5. causing disagreement or discussion
Answer
(a) Authenticity — 4. when something is real, true or genuine
(b) Virtual — 1. existing in technological environment
(c) Homeopathy — 2. a system of treatment using natural substances
(d) Controversial — 5. causing disagreement or discussion
(e) Infringe — 3. take away someone's freedom or limit it
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- 2022 · ENG. 202: English - II · 5 marks
Write the academic words for the following informal words or phrases:
a. kick off
b. work out
c. disagree with
d. leave out
e. have a go at
Answer
a. kick off — commence (or initiate) b. work out — calculate (or compute / solve) c. disagree with — dissent from (or oppose / take issue with) d. leave out — omit (or exclude) e. have a go at — attempt (or endeavour / make an attempt at)
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- 2022 · ENG. 202: English - II · 5 marks
Make sentences using the prompts below. You may need to add other words.
a. Conventional medicine/effective/even though/unpleasant side effects.
b. Ayurveda/ still commonly practised in the twenty-first century/despite the fact that/ nearly 3,500 years old.
c. Learning/teacher/face-to-face/computer/rather than.
d. Governments/criminalize/sale of harmful drugs/illegal
e. Younger population/ high education cost/older population/states/have to spend
Answer
a. Conventional medicine is effective even though it can have unpleasant side effects.
b. Ayurveda is still commonly practised in the twenty-first century despite the fact that it is nearly 3,500 years old.
c. Many students prefer learning face-to-face with a teacher rather than learning through a computer.
d. Governments should criminalize the sale of harmful drugs to make their sale illegal.
e. As the younger population faces high education costs and the older population grows, states have to spend more on public welfare.
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- 2022 · ENG. 202: English - II · 5 marks
Make effective arguments using the following link words/ phrases.
a. It is not surprising
b. All in all
c. Consequently
d. Nevertheless
e. However
Answer
Using the Given Link Words in Effective Arguments
a. It is not surprising It is not surprising that so many students in Nepal choose to study business management. Every year thousands of young people compete for a limited number of seats in BBA and BBM programmes, because these degrees promise better job prospects, higher salaries and the chance to work in banks, cooperatives and multinational companies. When a qualification offers such clear economic rewards, a rush of applicants is only natural.
b. All in all All in all, the decision to join a management programme should be based on more than the popularity of the degree. A student must consider the cost of tuition, the quality of the college, the availability of internships and, most importantly, his or her own interest in the subject. Only when these factors are weighed together can the choice be called a wise one.
c. Consequently Many graduates enter the job market without practical skills such as report writing, presentation and basic accounting software. Consequently, employers complain that they must spend months training new staff who already hold a bachelor's degree. This gap between classroom theory and workplace practice is one of the strongest arguments for compulsory internships in every semester.
d. Nevertheless Critics argue that a management degree is useless without work experience. Nevertheless, the classroom still has an irreplaceable role: it builds the conceptual foundation—accounting, economics, statistics and law—on which all practical skills rest. A student who skips this foundation may perform routine tasks well but will struggle to analyse problems or take decisions at a higher level.
e. However Some people believe that English-medium instruction alone guarantees success in the business world. However, fluency in English is only one tool among many. Communication skills, numerical ability, ethical judgement and the willingness to work in a team matter just as much. Students who ignore these areas often find that a good command of English is not enough to build a career.
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- 2022 · ENG. 202: English - II · 10 marks
Write introductory paragraphs of the following topics:
- Sources of Renewable Energy 2. Causes of Migration
Answer
Introductory Paragraphs
1. Sources of Renewable Energy
Energy is the basic driving force behind economic development and the improvement of living standards. With the rapid depletion of fossil fuels such as coal, petroleum and natural gas, and the growing concern over environmental pollution and climate change, the world has shifted its attention toward renewable energy. Renewable energy refers to those sources of energy that are naturally replenished within a short period of time and can be used continuously without the fear of exhaustion. The major sources of renewable energy include solar energy, wind energy, hydroelectricity, biomass energy, geothermal energy and tidal energy. These sources are clean, environment-friendly and sustainable, as they emit little or no greenhouse gases and reduce dependence on imported fuels. In the context of Nepal, which is rich in water resources and receives abundant sunlight, renewable energy has great potential to meet growing energy demands, create employment opportunities and support rural development. Therefore, the study of renewable energy sources is essential for achieving energy security and sustainable development.
2. Causes of Migration
Migration refers to the movement of people from one place to another, either permanently or temporarily, with the intention of settling or working in a new location. It is a universal phenomenon that has been taking place since the beginning of human civilization. People migrate due to a combination of push factors and pull factors. Push factors are those conditions that compel people to leave their place of origin, such as unemployment, poverty, low wages, lack of educational and health facilities, natural disasters, political instability and conflict. Pull factors, on the other hand, attract people toward a new destination, including better employment opportunities, higher wages, quality education, improved health services, political stability and a better standard of living. In Nepal, rural-to-urban and international migration have increased rapidly in recent years, mainly due to limited job opportunities in rural areas and the attraction of foreign employment. Although migration can bring remittances and new skills, it also creates problems such as labour shortage, brain drain and unbalanced population distribution. Therefore, understanding the causes of migration is important for formulating balanced and effective development policies.
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- 2022 · ENG. 202: English - II · 10 marks
How have food and eating habits changed in your country? Suggest some reasons for the changes. Write a five-paragraph essay in 250-300 words.
Answer
Changes in Food and Eating Habits in Nepal
Food and eating habits in Nepal have changed noticeably over the past few decades. The traditional diet of locally grown rice, maize, millet, lentils and seasonal vegetables is now mixed with packaged, processed and restaurant food. The change is strongest in cities but visible in villages too. This essay describes these changes and their reasons.
The first major change is the growing use of processed foods. Instant noodles, biscuits, chips and soft drinks have become everyday snacks, even for children. Traditional foods such as dhindo, kodo, gundruk and sinki are eaten less, especially by young people, while white rice, refined flour and sugary items have taken a larger place on the plate.
A second change is the rise of eating outside the home. Fast-food shops, cafés and online delivery services have spread rapidly in Kathmandu and other towns. Families that once ate together at home now often order momo, chowmein, pizza or burgers.
Several reasons explain these changes. Urbanisation and busy work schedules leave little time for home cooking. Rising incomes and remittances allow people to buy packaged and restaurant food. Advertisements and social media promote foreign tastes as modern, and better roads and cold storage bring packaged goods to remote areas.
In conclusion, Nepali food habits have shifted from local, home-cooked meals towards processed and commercial food. This brings convenience but also risks such as obesity, diabetes and the loss of food traditions. People should therefore balance modern convenience with healthy, local eating.
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- 2022 · ENG. 202: English - II · 10 marks
Identify Chief Seattle's attitudes towards the land, religion, and racial pride. Decide in what respects Nepali people's values are similar to and different from those of Chief Seattle. (A Change of Worlds, Chief Seattle)
Answer
Chief Seattle's attitudes towards land, religion, and racial pride
1. Attitude towards the land. Chief Seattle treats land as sacred, not as a commodity. In his famous speech he says, "Every part of this earth is sacred to my people," and "We are part of the earth and it is part of us." The land is a mother, a living relative, and the home of the ancestors; the rivers are "our brothers," the air is precious, and the trees, animals, and flowers are kin. He cannot understand the white man's idea of buying and selling land, because land does not belong to man — man belongs to the land. He warns that the white man's treatment of the earth as property will destroy it and, in the end, destroy the white man too.
2. Attitude towards religion. Seattle respects the white man's God but does not accept that He is the only God or that Christianity is the only path. He says the white man's God "seems to have no love for my people," and he cannot accept a religion that teaches men to own the earth and to look on their fellow creatures as enemies. For him, religion is inseparable from nature: "The white man's religion was written on tablets of stone... my religion is the traditions of my ancestors, the dreams of my old men, the visions of my medicine men." He believes every religion is a different road to the same Great Spirit, and he asks only to be left in peace to worship in his own way.
3. Racial pride. Seattle is proud of his people — their history, their customs, their bravery, and their way of life. He speaks of "the blood of my ancestors" and refuses to be ashamed of being a "wild" Indian. At the same time his pride is not arrogant: he admits that his people are now few and weak, that "the white man's God" has grown strong, and that his tribe must soon pass away. He asks only that the white man deal with his people justly and remember them kindly. His pride is thus dignified, sorrowful, and free from hatred.
Similarities with Nepali values
- Land as sacred: Nepali culture also worships the earth — Bhumi Puja, Mha Puja, worship of rivers (Ganga, Bagmati), mountains (Himal, Machhapuchhre), and trees (pipal, bar-pipal). Land is janmabhumi and matribhumi, a mother, not a mere commodity.
- Nature as kin: Like Seattle, Nepali traditions see animals, forests, and rivers as relatives and gods (Ganesh, Naga, Ban Devi). Conservation is a religious duty, not only a legal one.
- Religious tolerance: Nepal's tradition of dharma accepts many gods and paths — Hindu, Buddhist, Kirat, Muslim, Christian — and holds that all roads lead to the same truth. Seattle's "many roads to the Great Spirit" echoes this.
- Respect for ancestors and elders: Seattle's reverence for "the traditions of my ancestors" matches the Nepali practice of pitri worship, shraddha, and respect for elders.
- Dignity in poverty: Like Seattle, Nepali people value honour, honesty, and simple living more than wealth and show hospitality even when poor.
Differences
- Land ownership: Seattle's people held land in common and could not sell it. In Nepal land is privately owned, bought and sold, and registered in the Malpot office, though the sacred attitude survives in ritual.
- Attitude to the "white man's God": Seattle firmly rejects the white man's religion as a path for his people. Nepali society, though tolerant, has historically accepted and absorbed outside religions (Hinduism, Buddhism, Christianity) more readily, and many Nepalis practise elements of more than one faith.
- Racial pride and identity: Seattle's pride is tied to a defeated, vanishing tribe facing extinction. Nepali identity is tied to a living, independent nation and to caste, ethnicity, and language (bahun, chettri, newar, tharu, janajati), so pride is expressed through ethnic and national identity rather than through a lost tribal past.
- Response to change: Seattle's people resisted and then resigned themselves to the loss of their land. Nepali society has generally adapted to change — adopting new technology, migration, and remittances — while trying to preserve tradition.
- View of nature's fate: Seattle is pessimistic, believing the earth will be ruined by the white man's greed. Nepali values, though reverent, are more hopeful and practical, linking nature worship with everyday survival (farming, forests, water).
Conclusion. Chief Seattle stands for the sacredness of land, the equality of all religions, and a proud but sorrowful racial identity. Nepali values share his reverence for the earth, his tolerance of many faiths, and his respect for ancestors, but differ in accepting private ownership of land, in absorbing outside religions, and in expressing pride through a living nation rather than a vanishing tribe.
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- 2022 · ENG. 202: English - II · 10 marks
Describe Laxmi Prasad Devkota's The Brook as a romantic poem.
Answer
The Brook is a short lyric poem by Laxmi Prasad Devkota, written in English. It describes a small stream flowing down from the hills to the sea. It is regarded as a romantic poem because it shows the chief features of Romantic poetry: love of nature, imagination, emotion, freedom and a longing for the infinite.
1. Love of nature. The whole poem is about a natural object, the brook. Devkota describes how it comes down from the mountain, runs over stones and finally meets the sea. Nature is the main subject, not a background, and this close love of nature is the first mark of romanticism.
2. Nature as a living being. The brook is personified. It dances, sings, runs and plays, and is given human feelings and a voice. The Romantic poets likewise treated natural things as living companions.
3. Emotion and imagination. The poem is not a dry, scientific description of water. It is full of feeling, and the poet imagines the brook as a happy wanderer who never tires. Emotion and imagination count for more than reason in Romantic poetry.
4. The journey and the infinite. The brook travels from the hill to the sea, which stands for the infinite and eternal. Its eagerness to reach the sea resembles the human soul's longing to merge with the infinite, a central Romantic theme.
5. Freedom and joy. The brook is free, with no master and no fixed path, and moves at its own will. This love of freedom and simple joy of living is typically Romantic.
6. Simplicity and music. The poem uses simple words, a light rhythm and repeated sounds, so the music of the lines imitates the brook's own music. Romantic poets valued melody and plain language.
7. Subjectivity. The poet speaks in his own voice and shares his own joy and wonder. The poem is personal and lyrical, not public or didactic.
Conclusion. Because it presents nature as living and beautiful, gives first place to emotion and imagination, and expresses a longing for the infinite, The Brook is a true romantic poem. It shows that Devkota, the "Mahakavi" of Nepali literature, also had a Romantic sensibility in English.
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- 2022 · ENG. 202: English - II · 5 marks
Dr. Barma is required to prepare an analytical report. What are the basic features of this type of report? What are its major components?
Answer
Analytical Report — Basic Features and Major Components
Basic Features
- Purpose of analysis, not mere description — An analytical report goes beyond presenting facts; it interprets them. It answers why something happened and what it means, rather than only what happened.
- Problem-centred and decision-oriented — It is written to solve a specific business problem or support a specific decision (e.g., whether to launch a product, expand a branch, or change a policy).
- Logical reasoning and evidence — Conclusions are drawn from data, facts, and sound reasoning. Opinions are supported by evidence, not asserted.
- Comparison and evaluation — It typically compares alternatives, options, or performance against standards, and evaluates each on defined criteria.
- Interpretation of data — Raw data are analysed using tools such as ratios, trends, averages, or break-even analysis, and then interpreted in words.
- Clear conclusions and recommendations — The report ends with definite findings and practical, actionable suggestions.
- Formal, impersonal, and objective tone — It uses formal language, third person, and a structured format; personal bias is avoided.
- Reader-oriented — It is written for a specific audience (management, board, client) and its depth and technicality suit that audience.
Major Components
- Title page / Cover page — Report title, name of the writer, name of the person or body to whom it is submitted, and date of submission.
- Letter of transmittal — A brief covering letter handing over the report, stating its purpose and scope.
- Table of contents — List of sections, headings, and page numbers for easy reference.
- Executive summary / Synopsis — A short overview of the problem, method, main findings, and recommendations, for busy readers.
- Introduction / Background — Statement of the problem, objectives, scope, limitations, and methodology of the study.
- Body / Analysis and discussion — The main part: presentation of data in tables, charts, and figures, followed by analysis, interpretation, and comparison of alternatives. This is the longest section.
- Conclusions — Logical inferences drawn from the analysis, stated briefly and clearly.
- Recommendations — Specific, feasible suggestions for action, preferably in order of priority.
- References / Bibliography — Sources consulted, cited in a standard style.
- Appendices — Supporting material such as questionnaires, detailed tables, and calculations, placed at the end.
In short, an analytical report is a formal, evidence-based document that interprets facts, evaluates options, and recommends a course of action to solve a defined problem.
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- 2022 · ENG. 202: English - II · 5 marks
Prepare a set of questionnaires for the survey as one of the tools of data collection.
Answer
Questionnaire for a Survey (Data Collection Tool)
TU BBM / BBA — Second Semester | 5 Marks
A questionnaire is a structured set of written questions used to collect primary data from respondents. Below is a model questionnaire prepared for a survey on "Consumer Satisfaction towards Mobile Banking Services."
QUESTIONNAIRE
Survey Title: A Study on Consumer Satisfaction towards Mobile Banking Services Purpose: To collect primary data for academic research (BBM Second Semester) Instructions: Please tick (✓) the appropriate option and write your views where required. Your responses will be kept strictly confidential and used for academic purposes only.
Section A: Demographic Information
1. Gender: ☐ Male ☐ Female ☐ Others
2. Age Group: ☐ Below 20 years ☐ 20–30 years ☐ 31–40 years ☐ Above 40 years
3. Educational Qualification: ☐ SLC/SEE ☐ Intermediate (+2) ☐ Bachelor ☐ Master and above
4. Occupation: ☐ Student ☐ Service ☐ Business ☐ Agriculture ☐ Others
5. Monthly Income: ☐ Below Rs 15,000 ☐ Rs 15,000–30,000 ☐ Rs 30,001–50,000 ☐ Above Rs 50,000
Section B: Usage of Mobile Banking
6. Do you use mobile banking services? ☐ Yes ☐ No
7. If yes, since how long? ☐ Less than 1 year ☐ 1–3 years ☐ 3–5 years ☐ More than 5 years
8. Which mobile banking service do you use? (You may tick more than one) ☐ eSewa ☐ Khalti ☐ IME Pay ☐ Mobile Banking of Commercial Banks ☐ Others
9. How frequently do you use mobile banking? ☐ Daily ☐ 2–3 times a week ☐ Once a week ☐ Occasionally
10. For which purpose do you mainly use mobile banking? ☐ Fund transfer ☐ Bill payment ☐ Mobile recharge ☐ Balance enquiry ☐ Others
Section C: Satisfaction Level
(Please indicate your level of agreement: 5 = Strongly Agree, 4 = Agree, 3 = Neutral, 2 = Disagree, 1 = Strongly Disagree)
| S.N. | Statements | 5 | 4 | 3 | 2 | 1 |
|---|---|---|---|---|---|---|
| 11 | Mobile banking is easy to use. | ☐ | ☐ | ☐ | ☐ | ☐ |
| 12 | Transactions are completed quickly. | ☐ | ☐ | ☐ | ☐ | ☐ |
| 13 | The service is available 24 hours. | ☐ | ☐ | ☐ | ☐ | ☐ |
| 14 | Transaction charges are reasonable. | ☐ | ☐ | ☐ | ☐ | ☐ |
| 15 | The service is safe and secure. | ☐ | ☐ | ☐ | ☐ | ☐ |
| 16 | Customer support is responsive. | ☐ | ☐ | ☐ | ☐ | ☐ |
| 17 | I am satisfied with mobile banking overall. | ☐ | ☐ | ☐ | ☐ | ☐ |
Section D: Open-Ended Questions
18. What problems do you face while using mobile banking?
19. What suggestions do you have to improve mobile banking services?
Thank you for your valuable time and cooperation.
Key Points to Remember
- Questions are simple, clear and unbiased.
- Closed-ended questions (tick options) are used for easy analysis; open-ended questions allow free responses.
- Personal/confidential information is avoided.
- The questionnaire follows a logical sequence: demographic → usage → satisfaction → suggestions.
Answer checked by Claude Haiku · Oct 21, 2026
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- 2022 · ENG. 202: English - II · 5 marks
Write two objectives and the statement of problem that Dr. Barma would present in her report.
Answer
Dr. Barma's Report — Objectives and Statement of the Problem
(The case concerns Dr. Barma's study of the declining profitability of a commercial bank in the post-merger period. The following objectives and problem statement are the ones she would present in her report.)
Objectives of the Study
1. To examine the effect of merger on the financial performance of the bank. This objective aims to compare the pre-merger and post-merger financial position of the bank using key financial indicators such as return on assets (ROA), return on equity (ROE), net interest margin, and earnings per share, so as to determine whether the merger has actually improved the bank's profitability.
2. To identify the major problems and challenges faced by the bank after the merger. This objective seeks to explore the operational, managerial, and human resource problems — such as integration of staff and systems, branch rationalisation, non-performing loans, and customer adjustment — that have contributed to the decline in profitability.
Statement of the Problem
The Nepalese banking sector has witnessed a wave of mergers and acquisitions, largely driven by regulatory pressure from Nepal Rastra Bank. While mergers are expected to bring economies of scale, a wider capital base, and greater operational efficiency, the actual outcome in many cases has been disappointing. Dr. Barma's study addresses the case of a commercial bank whose profitability has declined steadily after its merger, despite the bank having gained in size and branch network. The central problem of the study is therefore:
Why has the profitability of the bank declined after the merger, and what factors are responsible for the deterioration in its financial performance?
More specifically, the study seeks to answer the following questions:
- Has the merger brought about a significant change in the bank's profitability indicators such as ROA and ROE?
- What are the major operational and managerial problems arising from the merger?
- To what extent have the merger-related costs, staff adjustment problems, and rising non-performing loans affected the bank's earnings?
- What measures should be taken to restore the bank's profitability in the post-merger period?
The study is expected to provide useful insights to the bank's management, Nepal Rastra Bank, and other stakeholders in evaluating the effectiveness of the merger strategy.
Answer checked by Claude Haiku · Oct 21, 2026
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- 2022 · ENG. 202: English - II · 5 marks
How is information organized in the report? Illustrate.
Answer
Organization of Information in a Report
Information in a report is organized in a logical, systematic sequence so that the reader can move from the general to the specific and from the problem to the solution. The standard pattern followed is:
1. Preliminary (Front) Matter
- Title page – report title, author, date, and the person/organization to whom it is submitted.
- Letter of transmittal / authorization – the covering note that formally presents the report.
- Table of contents – lists headings, sub-headings and page numbers.
- List of tables, figures and abbreviations – helps quick reference.
- Executive summary / synopsis – a brief overview of the whole report for busy readers.
2. Main Body
- Introduction – background, purpose/objectives, scope, limitations and methodology.
- Findings / Discussion – the collected facts, data, analysis and interpretation, arranged in order of importance or in a logical sequence.
- Conclusions – the inferences drawn from the findings.
- Recommendations – specific, practical suggestions based on the conclusions.
3. Supplementary (Back) Matter
- References / Bibliography – sources cited.
- Appendices – questionnaires, statistical tables, charts and other supporting documents.
Illustration
A report on "Employee Absenteeism in a Factory" would be organized as:
| Part | Content |
|---|---|
| Title page | "A Study on Employee Absenteeism in XYZ Factory" |
| Table of contents | Sections with page numbers |
| Executive summary | Absenteeism is 12%, highest in the production department |
| Introduction | Objectives, scope, method of study |
| Findings | Causes – poor working conditions, low wages, lack of transport |
| Conclusions | Absenteeism is mainly due to low wages and transport problems |
| Recommendations | Revise wages, provide bus service, improve working conditions |
| Appendices | Questionnaire, attendance records |
Thus, the information flows in a pyramid structure — broad background first, detailed analysis in the middle, and specific conclusions and recommendations at the end — making the report easy to read, understand and act upon.
Answer checked by Claude Haiku · Oct 21, 2026
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Questions from TU BBM past exam paper Set 1 (BBA/ BBM / Second Semester · ENG. 202: English - II · 2022). Answers are written for this site; check them against your class notes.